Self-healing knowledge
It learns as it resolves.
Knowledge bases in 2026 are still glorified wikis. Chimes is different: every resolution sharpens it, gaps surface themselves, and articles version when your product does.
“How do I export invoices to CSV?” — no article covers this.
New article: Exporting invoices to CSV — grounded in 3 resolved tickets.
A living system
The knowledge base that maintains itself.
Stop assigning humans to babysit a wiki. Chimes turns every resolved conversation into compounding knowledge.
Surfaces its own gaps
When customers keep asking something no article covers, Chimes notices and drafts the answer.
Versions with your product
Ship a change and the affected articles flag themselves for review — no stale docs rotting in a wiki.
One search, every source
Internal docs and external help articles share one grounded index, so answers are always consistent.
Grounded, not guessed
Every answer cites its sources. If the knowledge isn't there, Chimes says so instead of inventing it.
The compounding loop
Every answer makes the next one better.
This is the flywheel at the heart of Chimes. Resolution feeds knowledge; knowledge speeds resolution; faster resolution lifts CSAT and surfaces revenue.
- Gaps detected across thousands of conversations at once
- Drafts grounded in real, resolved tickets
- Stale articles flagged the moment your product changes
How it heals
From gap to published, on its own.
Resolve
Chimes solves a conversation and records what knowledge it used — or wished it had.
Detect
Recurring gaps and contradictions surface automatically across thousands of interactions.
Draft
Chimes writes a grounded article from real resolutions and queues it for human review.
Publish
You approve. The knowledge base improves. The next resolution is faster.
“It writes better help docs than we did — because it knows exactly what customers were actually confused about.”
Questions
The short answers.
A normal knowledge base is a static wiki that rots the moment your product changes. Chimes treats knowledge as a living system: it learns from every resolution, detects its own gaps, drafts new articles, and flags stale ones — all grounded in what actually happened.
Self-healing knowledge
Let your knowledge heal itself.
No credit card to start · AI included · Deploy in hours, not quarters