The Chimes blog

Field notes from the agent era.

Vision

May 28, 2026 · 6 min

Why we treat AI agents as tenants, not features

The industry pretends AI is a feature of human-centric platforms. We think that's backwards — and we built Chimes to prove it.

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Product

Resolve, don't deflect: the metric that actually matters

High containment rates make a great slide and a terrible customer experience. Here's the number we optimize instead.

May 14, 2026 · 5 min

Engineering

How Chimes keeps voice under 500 milliseconds

Latency is the difference between a conversation and an interrogation. Here's how we keep voice in human time.

April 30, 2026 · 7 min

Engineering

Everything is an adapter: building with zero opinions

Why the most important architectural decision in Chimes was deciding to have no opinions at all.

April 16, 2026 · 6 min

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